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Dear customers
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n we guarantee that all items we sell have undergone strict qualityn control inspections to ensure you have an excellent productn experience. At the same time, our warranty policy can make youn rest assured to buy furniture products from us. All items sold byn PURPLE LEAF are covered by the following comprehensive productn warranties.n
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1.Accepted Return
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n 30 Day Unconditional Refund Guarantee for Unopened & Unusedn Items Return warehouse：3495 DONALD LEE HOLLOWELL PKWY, STE116,n ATLANTA GA, 30331 USA.n
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n If you are not satisfied with your purchase, or for whatevern reason, You no longer want this product within 30 days aftern receiving it, you may contact us for a return and refund. Kindlyn note that in such cases the return shipping fee is the customer’sn responsibility and is non-refundable. Items MUST be returned inn their original packaging, unused and unopened in order to qualifyn for a product refund.n
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n The customers should pay for actual cost of return shippingn because of their remorse. But don’t need to pay for defectiven producets return. And there is no restocking fee. These fees needn to be settled in U.S. dollars.n
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n Note that the returns shipping fee is non-refundable and productsn must be returned unopened and unused for a refund.n
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n If the boxes has been opened, the buyer needs to send a picturen and confirm with the seller. Only when the confirmation does notn affect the normal use can the return be supported, and the buyern needs to afford a certain amount of goods loss charge.n
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n Please ensure to return the item with its original packaging andn accessories in the same condition as when you received it.n
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2.Not support the return
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(1) Return is not accepted
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n when damage is caused by unauthorized maintenance, misusing,n collision, negligence, abuse, etc.n
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(2) Arrived damage
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n If the item you have received is defective or damaged, contact ourn customer service at the first time and provide us with the ordern number and the photos or a video of the defective or damaged itemn in 7 days. In this case, after our checking, we can give a fulln refund.n
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(3) Missing part
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n If your product parts damaged or missing, we can send the newn parts to you or partially refund you. If the part affects productn function or use, you can’t repair it by yourself or the localn technique person, and we will send a new item with you or a fulln refund.n
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(4) Doesn’t work or defective
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n When you received the product that doesn’t work, you can ask ourn customer service for help, we’ll give you the related technicaln reply; if it doesn’t work still, you can ask for an refund. Whenn you received the product is defective, and you can ask ourn customer service to give you technical support or solution, if youn can repair it by yourself or local store, we will provide you withn some compensation.n
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(5) Incorrect Package Sent
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n If the item you have received differs completely from the one youn ordered, please do not hesitate to contact our customer servicen and to provide us with the following proofs in 7 days: Photos or an video of the incorrect item. We will send the new item to you.n
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3.Return Confirmation
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n (1) Contact us gazebo@purpleleafgarden to get a returnn shipping label. submit order, a clear picture or video, andn shipping packaging to confirm your return is accepted.n
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n (2) When returning your package, please make sure the itemn is in good condition with all accessories inside. Affix the returnn shipping label that we provided to the package, ship it to then address our customer service sent you.n
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n (3) Your package will be returned to 3495 DONALD LEEn HOLLOWELL PKWY，STE116，ATLANTA GA，30331 USA.n
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4.Refund and Compensation Process
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n (1) PayPal refunds may take up to 24 hours to process andn appear in your account.n
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n (2) Credit card refunds will take between 7-14 businessn days to appear in your account. This delay depends entirely onn your credit card company and any intermediaries.n
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n Note: The price of the products on our website willn fluctuate with the cost, and we will not refund any differencen caused by this.n
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