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Dear customers
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n we guarantee that all items we sell have undergone strict quality control inspections ton ensure you haven an excellent product experience. At the same time, our warranty policy can make you restn assured to buyn furniture products from us. All items sold by PURPLE LEAF are covered by the followingn comprehensiven product warranties.n
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1.Customer Service
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n Our customer service team will respond within 24 hours. We offer a 3-year warranty for the n polyester fabric and a 1-year warranty for the component (umbella cover is included). You n can contact our exclusive Purple Leaf customer service team for assistance before and after n your purchase. n
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2.Accepted Return
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n 30 Day Unconditional Refund Guarantee for Unopened & Unused Items Return warehouse:3495n DONALD LEEn HOLLOWELL PKWY, STE116, ATLANTA GA, 30331 USA.n
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n If you are not satisfied with your purchase, or for whatever reason, You no longer want thisn productn within 30 days after receiving it, you may contact us for a return and refund. Kindly noten that in suchn cases the return shipping fee is the customer’s responsibility and is non-refundable. Itemsn MUST ben returned in their original packaging, unused and unopened in order to qualify for a productn refund.n
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n The customers should pay for actual cost of return shipping because of their remorse. Butn don’t need ton pay for defective producets return. And there is no restocking fee. These fees need to ben settled in U.S.n dollars.n
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n Note that the returns shipping fee is non-refundable and products must be returned unopenedn and unused forn a refund.n
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n If the boxes has been opened, the buyer needs to send a picture and confirm with the seller.n Only when then confirmation does not affect the normal use can the return be supported, and the buyer needsn to afford an certain amount of goods loss charge.n
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n Please ensure to return the item with its original packaging and accessories in the samen condition as whenn you received it.n
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3.Not support the return
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(1) Return is not accepted
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When damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, n etc. Returns will not be accepted for OPEN BOX products.
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(2) Arrived damage
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n If the item you have received is defective or damaged, contact our customer service at then first time andn provide us with the order number and the photos or a video of the defective or damaged itemn in 7 days. Inn this case, after our checking, we can give a full refund.n
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(3) Missing part
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n If your product parts damaged or missing, we can send the new parts to you or partiallyn refund you. If then part affects product function or use, you can’t repair it by yourself or the local techniquen person, andn we will send a new item with you or a full refund.n
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(4) Doesn’t work or defective
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n When you received the product that doesn’t work, you can ask our customer service for help,n we’ll give youn the related technical reply; if it doesn’t work still, you can ask for an refund. When youn received then product is defective, and you can ask our customer service to give you technical support orn solution, ifn you can repair it by yourself or local store, we will provide you with some compensation.n
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(5) Incorrect Package Sent
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n If the item you have received differs completely from the one you ordered, please do notn hesitate ton contact our customer service and to provide us with the following proofs in 7 days: Photosn or a video ofn the incorrect item. We will send the new item to you.n
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4.Return Confirmation
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n (1) Contact us purpleleafservice2@gmail.com to get a return shipping label. submitn order , a clearn picture or video, and shipping packaging to confirm your return is accepted.n
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n (2) When returning your package, please make sure the item is in good condition withn alln accessories inside. Affix the return shipping label that we provided to the package, ship itn to then address our customer service sent you.n
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n (3) Your package will be returned to 3495 DONALD LEE HOLLOWELL PKWY,STE116,ATLANTAn GA,30331 USA.n
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4.Refund and Compensation Process
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(1) PayPal refunds may take up to 24 hours to process and appear in your account.
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n (2) Credit card refunds will take between 7-14 business days to appear in yourn account. This delayn depends entirely on your credit card company and any intermediaries.n
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n Note: The price of the products on our website will fluctuate with the cost, and wen will not refundn any difference caused by this.n
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