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Dear customers
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n we guarantee that all items we sell have undergone strict qualityn control inspections to ensure you have an excellent productn experience. At the same time, our warranty policy can make you restn assured to buy furniture products from us. All items sold by PURPLEn LEAF are covered by the following comprehensive product warranties.n
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1.Accepted Return
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n 30 Day Unconditional Refund Guarantee for Unopened & Unused Itemsn Return warehouse：3495 DONALD LEE HOLLOWELL PKWY, STE116, ATLANTA GA,n 30331 USA.n
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n If you are not satisfied with your purchase, or for whatever reason,n You no longer want this product within 30 days after receiving it, youn may contact us for a return and refund. Kindly note that in such casesn the return shipping fee is the customer’s responsibility and isn non-refundable. Items MUST be returned in their original packaging,n unused and unopened in order to qualify for a product refund.n
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n The customers should pay for actual cost of return shipping because ofn their remorse. But don’t need to pay for defective producets return.n And there is no restocking fee. These fees need to be settled in U.S.n dollars.n
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n Note that the returns shipping fee is non-refundable and products mustn be returned unopened and unused for a refund.n
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n If the boxes has been opened, the buyer needs to send a picture andn confirm with the seller. Only when the confirmation does not affectn the normal use can the return be supported, and the buyer needs ton afford a certain amount of goods loss charge.n
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n Please ensure to return the item with its original packaging andn accessories in the same condition as when you received it.n
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2.Not support the return
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(1) Return is not accepted
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n when damage is caused by unauthorized maintenance, misusing,n collision, negligence, abuse, etc.n
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(2) Arrived damage
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n If the item you have received is defective or damaged, contact ourn customer service at the first time and provide us with the ordern number and the photos or a video of the defective or damaged item in 7n days. In this case, after our checking, we can give a full refund.n
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(3) Missing part
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n If your product parts damaged or missing, we can send the new parts ton you or partially refund you. If the part affects product function orn use, you can’t repair it by yourself or the local technique person,n and we will send a new item with you or a full refund.n
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(4) Doesn’t work or defective
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n When you received the product that doesn’t work, you can ask ourn customer service for help, we’ll give you the related technical reply;n if it doesn’t work still, you can ask for an refund. When you receivedn the product is defective, and you can ask our customer service to given you technical support or solution, if you can repair it by yourself orn local store, we will provide you with some compensation.n
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(5) Incorrect Package Sent
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n If the item you have received differs completely from the one youn ordered, please do not hesitate to contact our customer service and ton provide us with the following proofs in 7 days: Photos or a video ofn the incorrect item. We will send the new item to you.n
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3.Return Confirmation
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n (1) Contact us gazebo@purpleleafgarden to get a return shippingn label. submit order, a clear picture or video, and shipping packagingn to confirm your return is accepted.n
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n (2) When returning your package, please make sure the item isn in good condition with all accessories inside. Affix the returnn shipping label that we provided to the package, ship it to the addressn our customer service sent you.n
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n (3) Your package will be returned to 3495 DONALD LEE HOLLOWELLn PKWY，STE116，ATLANTA GA，30331 USA.n
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4.Refund and Compensation Process
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n (1) PayPal refunds may take up to 24 hours to process andn appear in your account.n
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n (2) Credit card refunds will take between 7-14 business days ton appear in your account. This delay depends entirely on your creditn card company and any intermediaries.n
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n Note: The price of the products on our website will fluctuaten with the cost, and we will not refund any difference caused by this.n
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