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Dear customers
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we guarantee that all items we sell have undergone strict quality control inspections to ensure youn have an excellent product experience. At the same time, our warranty policy can make you restn assured to buy furniture products from us. All items sold by PURPLE LEAF are covered by then following comprehensive product warranties.
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1.Accepted Return
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30 Day Unconditional Refund Guarantee for Unopened & Unused Items Return warehouse：3495 DONALDn LEE HOLLOWELL PKWY, STE116, ATLANTA GA, 30331 USA.
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If you are not satisfied with your purchase, or for whatever reason, You no longer want this productn within 30 days after receiving it, you may contact us for a return and refund. Kindly note that inn such cases the return shipping fee is the customer’s responsibility and is non-refundable. Itemsn MUST be returned in their original packaging, unused and unopened in order to qualify for a productn refund.
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The customers should pay for actual cost of return shipping because of their remorse. But don’t needn to pay for defective producets return. And there is no restocking fee. These fees need to be settledn in U.S. dollars.
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Note that the returns shipping fee is non-refundable and products must be returned unopened andn unused for a refund.
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If the boxes has been opened, the buyer needs to send a picture and confirm with the seller. Onlyn when the confirmation does not affect the normal use can the return be supported, and the buyern needs to afford a certain amount of goods loss charge.
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Please ensure to return the item with its original packaging and accessories in the same condition asn when you received it.
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2.Not support the return
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(1) Return is not accepted
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when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc.
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(2) Arrived damage
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If the item you have received is defective or damaged, contact our customer service at the first timen and provide us with the order number and the photos or a video of the defective or damaged item in 7n days. In this case, after our checking, we can give a full refund.
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(3) Missing part
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If your product parts damaged or missing, we can send the new parts to you or partially refund you.n If the part affects product function or use, you can’t repair it by yourself or the local techniquen person, and we will send a new item with you or a full refund.
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(4) Doesn’t work or defective
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When you received the product that doesn’t work, you can ask our customer service for help, we’lln give you the related technical reply; if it doesn’t work still, you can ask for an refund. When youn received the product is defective, and you can ask our customer service to give you technicaln support or solution, if you can repair it by yourself or local store, we will provide you with somen compensation.
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(5) Incorrect Package Sent
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If the item you have received differs completely from the one you ordered, please do not hesitate ton contact our customer service and to provide us with the following proofs in 7 days: Photos or an video of the incorrect item. We will send the new item to you.
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3.Return Confirmation
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(1) Contact us gazebo@purpleleafgarden to get a return shipping label. submit order, a clearn picture or video, and shipping packaging to confirm your return is accepted.
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(2) When returning your package, please make sure the item is in good condition with alln accessories inside. Affix the return shipping label that we provided to the package, ship it to then address our customer service sent you.
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(3) Your package will be returned to 3495 DONALD LEE HOLLOWELL PKWY，STE116，ATLANTA GA，30331n USA.
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4.Refund and Compensation Process
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(1) PayPal refunds may take up to 24 hours to process and appear in your account.
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(2) Credit card refunds will take between 7-14 business days to appear in your account. Thisn delay depends entirely on your credit card company and any intermediaries.
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Note: The price of the products on our website will fluctuate with the cost, and we will notn refund any difference caused by this.
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