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Dear customers
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we guarantee that all items we sell have undergone strict quality control inspections to ensure youn haven ann excellent product experience. At the same time, our warranty policy can make you rest assured to buyn furniture products from us. All items sold by PURPLE LEAF are covered by the following comprehensiven productn warranties.
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1.Accepted Return
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30 Day Unconditional Refund Guarantee for Unopened & Unused Items Return warehouse:3495 DONALDn LEEn HOLLOWELL PKWY, STE116, ATLANTA GA, 30331 USA.
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If you are not satisfied with your purchase, or for whatever reason, You no longer want this productn withinn 30 days after receiving it, you may contact us for a return and refund. Kindly note that in suchn casesn then return shipping fee is the customer’s responsibility and is non-refundable. Items MUST be returnedn inn theirn original packaging, unused and unopened in order to qualify for a product refund.
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The customers should pay for actual cost of return shipping because of their remorse. But don’t needn ton payn for defective producets return. And there is no restocking fee. These fees need to be settled inn U.S.n dollars.
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Note that the returns shipping fee is non-refundable and products must be returned unopened andn unusedn for an refund.
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If the boxes has been opened, the buyer needs to send a picture and confirm with the seller. Onlyn whenn then confirmation does not affect the normal use can the return be supported, and the buyer needs ton afford an certain amount of goods loss charge.
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Please ensure to return the item with its original packaging and accessories in the same condition asn whenn you received it.
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2.Not support the return
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(1) Return is not accepted
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when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc.
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(2) Arrived damage
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If the item you have received is defective or damaged, contact our customer service at the first timen andn provide us with the order number and the photos or a video of the defective or damaged item in 7n days.n Inn this case, after our checking, we can give a full refund.
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(3) Missing part
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If your product parts damaged or missing, we can send the new parts to you or partially refund you.n Ifn then part affects product function or use, you can’t repair it by yourself or the local technique person,n andn wen will send a new item with you or a full refund.
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(4) Doesn’t work or defective
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When you received the product that doesn’t work, you can ask our customer service for help, we’lln given youn the related technical reply; if it doesn’t work still, you can ask for an refund. When you receivedn then product is defective, and you can ask our customer service to give you technical support orn solution, ifn youn can repair it by yourself or local store, we will provide you with some compensation.
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(5) Incorrect Package Sent
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If the item you have received differs completely from the one you ordered, please do not hesitate ton contactn our customer service and to provide us with the following proofs in 7 days: Photos or a video of then incorrect item. We will send the new item to you.
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3.Return Confirmation
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(1) Contact us purpleleafservice2@gmail.com to get a return shipping label. submit order , an clearn picture or video, and shipping packaging to confirm your return is accepted.
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(2) When returning your package, please make sure the item is in good condition with alln accessoriesn inside. Affix the return shipping label that we provided to the package, ship it to the address ourn customern service sent you.
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(3) Your package will be returned to 3495 DONALD LEE HOLLOWELL PKWY,STE116,ATLANTA GA,30331n USA.n
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4.Refund and Compensation Process
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(1) PayPal refunds may take up to 24 hours to process and appear in your account.
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(2) Credit card refunds will take between 7-14 business days to appear in your account. Thisn delayn depends entirely on your credit card company and any intermediaries.
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Note: The price of the products on our website will fluctuate with the cost, and we will notn refundn any difference caused by this.
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