PURPLE LEAF Rectangular Large Outdoor Cantilever Umbrella With Base for Garden, Pool

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Shipping time & delivery tme

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We usually ship items within 24 – 48 hours after confirmed payment. (in business days)

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n In general, we ship via Fedex or UPS, average transit time is about 7 – 10 business days.n You can view then estimated delivery dates on the product page, in special situation the items transfer byn Amazon, then tracking number may be delayed.n

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n In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), thesen shipmentn processing times may be delayed.n

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Free shipping policy

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n All of our items are FREE SHIPPING in normal cases (within the contiguous United States).n You can get then items with no shipping cost. There is no other hidden charges or handling fees.n

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n In a few special cases, you need to pay necessary cost of shipment, for example, return,n exchange or somen area. We ship only within the 48 contiguous United States.n

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n We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, orn APO/FPO addresses.n

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About tracking logistics information

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n We’ll send you the delivery time by email. For any further information, please feel free ton contact us:n purpleleafservice2@gmail.comn

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n If you want to change or cancel your order, please check whether the order has already beenn processed.n Once the item leaves our warehouse, it can not be canceled or changed.n

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Keep in mind:

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1. Tracking is not available for orders that are in a Processing status

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2. Tracking can take up to 48 hours to update after an order is shipped

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About damaged packages and defective items upon arrival

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n When you receive your item, please check your package and item carefully. If there isn something wrong, then following steps are advised:n

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1. Take pictures reflecting the damage or defect clearly.

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2. Then please email us at purpleleafservice2@gmail.com immediately and attach the photos.n

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3. We will contact you and try our best to find the best solution.

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n 4. Attention please, do not throw away the boxes or packaging materials, otherwise, yourn request of returnn or exchange will not be accepted.n

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Additional Information

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n We process orders Monday-Friday (excluding holidays). If you place your order after then cutoff times,n we’ll process and ship the order the next business day. We do not deliver on Sundays orn holidays.n

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About tracking information stagnation

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n With the surge in demand from shipping companies in the US due to high demand and COVID-19,n we are seeingn an increase in tracking and scanning issues where shipping companies are picking upn shipments fromn warehouses but the tracking tags are not being scanned correctly when the shipping companiesn pick them up.n Our carriers are working to eliminate tracking issues and delivery delays.n

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Dear customers

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n we guarantee that all items we sell have undergone strict quality control inspections ton ensure you haven an excellent product experience. At the same time, our warranty policy can make you restn assured to buyn furniture products from us. All items sold by PURPLE LEAF are covered by the followingn comprehensiven product warranties.n

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1.Customer Service

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n Our customer service team will respond within 24 hours. We offer a 3-year warranty for then polyester fabric and a 1-year warranty for the component. Youn can contact our exclusive Purple Leaf customer service team for assistance before and aftern your purchase.n

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2.Accepted Return

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n 30 Day Unconditional Refund Guarantee for Unopened & Unused Items Return warehouse：3495n DONALD LEEn HOLLOWELL PKWY, STE116, ATLANTA GA, 30331 USA.n

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n If you are not satisfied with your purchase, or for whatever reason, You no longer want thisn productn within 30 days after receiving it, you may contact us for a return and refund. Kindly noten that in suchn cases the return shipping fee is the customer’s responsibility and is non-refundable. Itemsn MUST ben returned in their original packaging, unused and unopened in order to qualify for a productn refund.n

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n The customers should pay for actual cost of return shipping because of their remorse. Butn don’t need ton pay for defective producets return. And there is no restocking fee. These fees need to ben settled in U.S.n dollars.n

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n Note that the returns shipping fee is non-refundable and products must be returned unopenedn and unused forn a refund.n

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n If the boxes has been opened, the buyer needs to send a picture and confirm with the seller.n Only when then confirmation does not affect the normal use can the return be supported, and the buyer needsn to afford an certain amount of goods loss charge.n

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n Please ensure to return the item with its original packaging and accessories in the samen condition as whenn you received it.n

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3.Not support the return

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(1) Return is not accepted

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When damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse,n etc. Returns will not be accepted for OPEN BOX products.

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(2) Arrived damage

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n If the item you have received is defective or damaged, contact our customer service at then first time andn provide us with the order number and the photos or a video of the defective or damaged itemn in 7 days. Inn this case, after our checking, we can give a full refund.n

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(3) Missing part

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n If your product parts damaged or missing, we can send the new parts to you or partiallyn refund you. If then part affects product function or use, you can’t repair it by yourself or the local techniquen person, andn we will send a new item with you or a full refund.n

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(4) Doesn’t work or defective

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n When you received the product that doesn’t work, you can ask our customer service for help,n we’ll give youn the related technical reply; if it doesn’t work still, you can ask for an refund. When youn received then product is defective, and you can ask our customer service to give you technical support orn solution, ifn you can repair it by yourself or local store, we will provide you with some compensation.n

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(5) Incorrect Package Sent

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n If the item you have received differs completely from the one you ordered, please do notn hesitate ton contact our customer service and to provide us with the following proofs in 7 days: Photosn or a video ofn the incorrect item. We will send the new item to you.n

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4.Return Confirmation

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n (1) Contact us purpleleafservice2@gmail.com to get a return shipping label. submitn order , a clearn picture or video, and shipping packaging to confirm your return is accepted.n

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n (2) When returning your package, please make sure the item is in good condition withn alln accessories inside. Affix the return shipping label that we provided to the package, ship itn to then address our customer service sent you.n

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n (3) Your package will be returned to 3495 DONALD LEE HOLLOWELL PKWY，STE116，ATLANTAn GA，30331 USA.n

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4.Refund and Compensation Process

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(1) PayPal refunds may take up to 24 hours to process and appear in your account.

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n (2) Credit card refunds will take between 7-14 business days to appear in yourn account. This delayn depends entirely on your credit card company and any intermediaries.n

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n Note: The price of the products on our website will fluctuate with the cost, and wen will not refundn any difference caused by this.n

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